Refund & Return Policy

At Budsy Store, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we are committed to making your shopping experience hassle-free and reliable.

1️⃣ Returns

• You can request a return within 7 days of receiving your order.
• Products must be unused, in original packaging, and in the same condition as delivered.
• Items damaged due to improper handling after delivery cannot be returned.

2️⃣ Refunds

• Once your return is received and inspected, we will notify you via email or WhatsApp about the approval of your refund.
• Approved refunds will be processed within 3–5 business days to the original payment method.
• For Cash on Delivery orders, refunds will be issued via bank transfer or store credit, whichever is preferred.

3️⃣ Exchanges

• We currently do not offer direct exchanges, but you can return the product and place a new order for the item you want.
• For defective items, we will prioritize replacement or refund.

4️⃣ Defective or Damaged Items

• If your item arrives defective, damaged, or wrong, please contact us immediately on WhatsApp or Email within 48 hours of delivery.
• We will ensure a replacement or refund is arranged quickly.

5️⃣ How to Initiate a Return / Refund

1. Message us on WhatsApp at Chat Now
2. Or email us at support@budsy.com
3. Provide your order number, product name, and reason for return
4. Our team will guide you step by step

6️⃣ Additional Information

• Shipping costs for returns will be borne by the customer unless the product is defective or wrong.
• We strive to make all returns and refunds as smooth and fast as possible.
• Your trust is important to us — we want you to feel safe and confident shopping with Budsy Store.